1. Introduction
Welcome to Loom.ge. We respect your business privacy. This policy explains how we handle data when you purchase our “Smart Host” Digital Kits or use our “AI Butler” services.
2. Information We Collect
We collect the minimum amount of data required to deliver your website and automation services:
- Client Data: Name, Phone Number, Hotel Name, and Property Details (used strictly for building your site).
- Guest Data (AI Services): If you use the AI Butler, our system processes guest messages to generate replies. This data is processed securely and is never sold to third parties.
- Usage Data: We use privacy-focused, cookieless analytics to improve website performance. We do not track individual visitor IP addresses or behavior profiles.
3. Third-Party Infrastructure
We use trusted, industry-standard infrastructure to ensure your site runs fast and securely. We do not sell your data to these providers, but your digital assets rely on their systems:
- Hosting & CDN: Cloudflare and Netlify (for secure, global content delivery).
- Automation: Self-Hosted n8n (we process your automation workflows on our own private servers for maximum privacy).
- Maps: Google Maps Platform.
- Analytics: Google Search Console and Umami Analytics (privacy-focused, anonymous usage tracking).
4. How We Use Your Data
- To Build Your Product: We use your property details to generate your static website, QR codes, and digital guides.
- To Train Your AI: If you subscribe to the AI Butler, we use your specific hotel rules to configure the AI model. Your hotel’s proprietary data is never shared with other hotels.
5. Your Rights
You own your data. At any time, you can request a copy of the information we hold about your business or request its deletion by contacting us at [email protected].